Poor Jeff Jarvis

Jeff Jarvis had a terrible experience with Dell. He used his status as a noted blogger to voice his frustration. He bought a new Dell laptop and paid for a warranty were the tech comes to your house in the event of any problems. However, when he began to have problems with his computer and contacted customer service he was told that he would have to send in his computer. Why did he pay for the warranty? That's the question that he asked and vented about on his blog. Jeff finally got a refund but only after a senior marketing executive was alerted about his situation.